Digital Downloaded Products
We will send our products over the internet by download.
Downloads should occur once checkout is complete but you will also be sent an email confirming your purchase that will contain a download link.
Please note that we recommend downloading your purchases on a desktop or laptop since phones and tablets often have difficulty downloading (and unzipping) large files.
INSTANT DOWNLOAD INSTRUCTIONS:
• A few minutes after purchasing a digital file, you’ll see a "view your files" link which goes to the downloads page where you can download all the files associated with your order.
• Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card, confirmation might take a few minutes.
• You will also receive a download notification email separate from any transaction notification emails.
• Once you have downloaded the pdf you can access the files and add them to any app or program that accepts pdfs.
• Make as many copies as you wish for yourself. Not for resale. For personal, non-commercial use only.
Refund Policy on Digital Products
We stand behind Our digital products and your satisfaction with them is important to Us. However, because Our products are digital goods delivered via Internet download, We generally offer no refunds.
If You change your mind about a purchase and You have not downloaded our product, We will happily refund upon Your request.
Refund requests made after You have downloaded our product are handled on a case-by-case basis and are issued at our sole discretion.
Refund requests, if any, must be made within thirty (30) days of Your original purchase.
If you live outside the United States, the appropriate laws for refunds and returns in your location would apply.
Physical Custom Printed Products
We have partnered with Tee-launch to bring our digital print designs to life. All print design are made by Mindvine Ltd and these designs are printed & fulfilled through our partner.
Please note these products have additional production time as they are custom and printed on demand to reduce inventory overhead and waste in landfills.
The production process:
Order is placed:
Order is Assigned a Print Facility:
Packaging and Shipping:
Production Times:
Please understand these are estimates and are not a guarantee on exact times. So many factors can play a role in these times that it is hard to give an exact number of days for each item. These are guidelines only. If you are looking for an exact time for an order or during a specific time of year, please email me at sales@ketodietyum.com.
Peak Times:
Year to year can be different. Keep in mind that shipping times also play a factor in the overall deliver times for orders.
Refund and Return Policy on Physical Products
If there is a problem with Your custom printed physical product such as wrong color or it was damaged in the mail, We will exchange the product at no cost to You. Just send Us a picture of the item for quality control purposes and We will offer a refund or replacement, whichever You prefer.
If You change your mind about the item, it doesn't fit, it's not as expected, we will refund the full price of the order. You can keep or donate the item and there is no need to return to the warehouse as these items are custom printed and made-to-order only.
Claims damaged or misprinted products must be made within thirty (30) days of your original purchase if You live in the United States. For international customers, You have sixty (60) days to make a claim.
If you believe Your package is lost, please wait at least 10 delivery days of no movement before You reach out for a refund or replacement. For international order, please wait at least 30 days before making a claim for refund or replacement.
To begin your claim, You can contact us at sales@ketodietyum.com.
You can always contact us for any return question at sales@ketodietyum.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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